Job Summary: The Retail Team Supervisor is responsible for overseeing and managing a team of employees in a retail setting, ensuring smooth operations of the retail call center and store. This role involves leading and coordinating team activities, setting and monitoring sales targets, ensuring excellent customer service, and optimizing retail processes to drive revenue growth.

Key Responsibilities:

• Team Supervision & Sales Monitoring
• Quality Assurance & Communication Oversight
• Media & Marketing Coordination
• Retail Operations Management
• Customer Service & Satisfaction
• Sales Performance & Reporting

Qualifications & Skills:

• 3 years of proven experience in retail management, sales supervision, or a similar role.
• Strong leadership, coordination, and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in CRM software, call center systems (3CX), and social media platforms.
• Ability to analyze sales performance and implement strategies for improvement.
• Strong problem-solving skills and ability to work collaboratively across departments.

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