Sector: IT Consultancy (Software Engineering) 

Benefits: Very competitive

Job Responsibilities:

• Basic Troubleshooting: Respond to user-reported issues by diagnosing and resolving common software problems.
• Incident Assessment and Response: They assess the severity and impact of reported
• incidents and prioritize them based on urgency to avoid service disruption.
• User Assistance: They guide users on how to use the software, navigate features,
• and troubleshoot basic issues.
• Ticket Management: Log user inquiries and issues, and update ticket status while
• ensuring timely resolution.
• Documentation: Update knowledge base articles, FAQs, and user guides to reflect resolved issues and best practices. Based on this good practice, we have seen tremendous improvements in our resolution time.
• Escalation: Escalate complex or unresolved issues to Level 2 support or higher-tier specialists.
• License usage and renewal: they monitor licensing and renewals to avoid disruption of business operations.
• User onboarding and off-boarding: as this is a high-risk area, we keep a close eye on this to avoid unauthorized access to software and applications.

Key Requirements:

• HND/BSc; qualifications in software engineering, computer engineering, computer science or any relevant courses.
• A minimum of 1-3 years work experience as a software engineer or level 1 technical support engineer.
• Previous experience working with a notable IT consultancy company is preferred
• Familiarity and the use of any of the following technologies/tools;

• Web Applications: HTML, CSS, JavaScript, React.js, Angular
• Backend Development: Java, Python, Node.js, ASP.NET
• Database: SQL (MySQL and PostgreSQL), NoSQL (MongoDB), Oracle
• DevOps: Git, Docker, Kubernetes, Jenkins, Grafana, AWS, MS Azure, Google Cloud Platform
• Good customer relationship and communication skills
• Technical problem solving skills

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